SHIPPING POLICY

Last updated: September 13, 2026

At KORZÉ Jewelry, we aim to process and deliver every order safely and efficiently.

1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, launches, promotions or unforeseen circumstances, processing may take longer. In such cases, customers will be notified where reasonably possible.

2. SHIPPING TIMES

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery estimates:

• Germany: 2–5 business days
• European Union: 3–7 business days
• Switzerland: 3–7 business days
• United Kingdom: 4–8 business days
• International: 5–12 business days

These are estimated delivery times and are not guaranteed.

Customs procedures, carrier delays, weather conditions and other circumstances outside our control may extend delivery times.

3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before the order is completed.

KORZÉ Jewelry reserves the right to offer free shipping promotions or other shipping offers from time to time.

4. TRACKING

Where available, customers will receive a shipping confirmation containing a tracking number once their order has been dispatched.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the package where required.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

KORZÉ Jewelry is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because the customer provided an incorrect address or failed to collect the package, additional shipping costs may apply for reshipment.

6. LOST OR DELAYED PACKAGES

If a package appears to be delayed or lost, customers should first check the tracking information provided by the shipping carrier.

KORZÉ Jewelry will reasonably assist customers in contacting or submitting an inquiry to the shipping carrier.

A package will be considered lost only after the shipping carrier has completed its investigation or officially confirmed the loss.

7. DAMAGED PACKAGES

If a package arrives visibly damaged, customers should document the condition of the package and contact KORZÉ Jewelry as soon as possible.

Photographs or videos of the packaging and product may be requested to investigate the matter.

8. INTERNATIONAL SHIPPING & CUSTOMS

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee.

Any customs duties or import charges are the responsibility of the customer.

KORZÉ Jewelry is not responsible for delays caused by customs authorities.

9. CUSTOMS REFUSAL

If a customer refuses to accept an international shipment because of customs duties, taxes or other charges, the customer remains responsible for any costs incurred in connection with the shipment.

This may include return shipping, customs charges or other carrier fees.

10. DELIVERY ATTEMPTS

If the shipping carrier is unable to deliver an order because the customer is unavailable, provides incorrect information or fails to collect the package, the carrier may return the shipment to KORZÉ Jewelry.

Any additional shipping costs required to resend the order may be charged to the customer.

11. SHIPPING RESTRICTIONS

KORZÉ Jewelry reserves the right to restrict shipping to certain countries or regions where delivery cannot be provided reliably or where legal, customs or logistical restrictions apply.