GENERAL TERMS AND CONDITIONS

Last updated: September 13, 2026

These General Terms and Conditions (“Terms”) govern the use of the KORZÉ Jewelry online store and the purchase of products through our website.

By accessing or using our website and placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. COMPANY INFORMATION

The online store is operated under the brand KORZÉ Jewelry.

For questions regarding orders, products, payments or other matters, customers may contact us through the contact details provided on our website.

KORZÉ Jewelry reserves the right to update or modify these Terms at any time. The version applicable to an order is the version in effect at the time the order was placed.

2. PRODUCTS

KORZÉ Jewelry offers jewelry products including, but not limited to, Cuban chains, bracelets, necklaces and other accessories.

We make every reasonable effort to ensure that product descriptions, photographs, dimensions and specifications displayed on the website are accurate.

However, slight variations in color, appearance, texture or finish may occur due to lighting conditions, photography, screen settings or manufacturing processes.

Such minor variations do not constitute a defect.

3. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

• limit quantities available for purchase;
• discontinue products;
• modify product specifications;
• refuse or cancel an order where necessary.

If an ordered product becomes unavailable after the order has been placed, we will notify the customer and, where applicable, refund the amount paid for the unavailable product.

4. ORDERS AND CONTRACT FORMATION

By placing an order through our website, the customer makes an offer to purchase the selected products.

After placing an order, the customer will receive an order confirmation by email.

An order is considered accepted once KORZÉ Jewelry confirms the order and/or dispatches the products.

We reserve the right to refuse or cancel an order in cases including, but not limited to:

• incorrect pricing or product information;
• suspected fraudulent activity;
• payment failure;
• incorrect or incomplete customer information;
• product availability issues;
• technical errors affecting the order.

If an order is cancelled after payment has been received, the amount paid for the cancelled order will be refunded.

5. PRICES

All prices displayed on the website are stated in the currency shown at checkout.

KORZÉ Jewelry reserves the right to change prices at any time without prior notice.

Price changes will not affect orders that have already been confirmed.

Any applicable shipping costs, taxes, customs duties or other charges will be displayed where applicable.

6. PAYMENT

Available payment methods are displayed during the checkout process.

By submitting an order, the customer confirms that they are authorized to use the selected payment method.

KORZÉ Jewelry does not store complete payment-card information unless otherwise expressly stated.

Payment processing may be handled by third-party payment service providers and may be subject to their own terms and privacy policies.

7. SHIPPING AND DELIVERY

Orders are shipped to the delivery address provided by the customer during checkout.

The customer is responsible for ensuring that the shipping information provided is complete and accurate.

Delivery times displayed on the website are estimates and may vary depending on the destination, shipping provider, customs procedures and circumstances outside our control.

KORZÉ Jewelry is not responsible for delays caused by:

• shipping carriers;
• customs authorities;
• incorrect delivery information;
• failed delivery attempts;
• events beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s procedures and tracking system.

8. INTERNATIONAL ORDERS AND CUSTOMS

For international orders, the customer may be responsible for customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Such charges are not necessarily included in the product price or shipping cost.

The customer is responsible for understanding and paying any applicable charges imposed by their country of residence.

KORZÉ Jewelry is not responsible for delays caused by customs authorities.

9. RETURNS, REFUNDS AND EXCHANGES

All purchases are subject to our Return & Refund Policy, which forms part of these Terms.

Due to the nature of our jewelry products and concerns regarding product integrity, authenticity and condition after delivery, KORZÉ Jewelry does not accept returns or provide refunds except where required by applicable mandatory law.

Customers should carefully review product information, dimensions, specifications and photographs before placing an order.

Nothing in these Terms is intended to exclude or limit any mandatory statutory rights that cannot legally be excluded.

10. DAMAGED OR INCORRECT PRODUCTS

If a customer receives a product that is damaged, defective or materially different from the product ordered, the customer should contact KORZÉ Jewelry as soon as possible after delivery.

We may request photographs, videos, order information or other reasonable evidence to assess the issue.

If the product is confirmed to have been damaged before or during delivery, or an incorrect product was supplied, KORZÉ Jewelry may, at its discretion and subject to applicable law:

• replace the product;
• provide another appropriate remedy; or
• provide a refund where legally required.

Damage caused by improper use, accidental damage, modifications, normal wear and tear or failure to follow care instructions is not considered a manufacturing defect.

11. JEWELRY CARE

Customers are responsible for properly caring for their jewelry.

To maintain the appearance and condition of the products, customers should avoid unnecessary exposure to:

• water;
• perfumes;
• cosmetics;
• chemicals;
• cleaning products;
• excessive moisture;
• chlorine and salt water.

KORZÉ Jewelry is not responsible for damage resulting from improper use, storage or maintenance.

12. INTELLECTUAL PROPERTY

All content available on the KORZÉ Jewelry website, including but not limited to:

• logos;
• brand names;
• photographs;
• product images;
• graphics;
• designs;
• text;
• website layout;
• videos;
• marketing materials;

is owned by or licensed to KORZÉ Jewelry and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission.

13. PROHIBITED USE

Customers may not use the website for unlawful or fraudulent purposes.

It is prohibited to:

• interfere with the operation of the website;
• attempt to gain unauthorized access to systems;
• use automated tools to collect website content without permission;
• reproduce or misuse our intellectual property;
• submit fraudulent orders;
• provide false information.

KORZÉ Jewelry reserves the right to restrict or terminate access to the website where misuse is suspected.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, KORZÉ Jewelry shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, shipping companies, analytics providers and other technology services.

KORZÉ Jewelry is not responsible for the independent operation, availability or policies of third-party services.

The use of such services may be subject to separate terms and privacy policies.

16. PRIVACY

Personal information collected through the website is processed in accordance with our Privacy Policy.

By using the website and placing an order, customers acknowledge that their personal information may be processed for purposes including order processing, payment, delivery, customer service, fraud prevention and legal compliance.

17. FORCE MAJEURE

KORZÉ Jewelry shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, war, government actions, strikes, transportation disruptions, cyber incidents, technical failures, pandemics or interruptions affecting suppliers or service providers.

18. CHANGES TO THESE TERMS

KORZÉ Jewelry reserves the right to modify these Terms from time to time.

Any updated version will be published on this page with the corresponding “Last updated” date.

The updated Terms will apply to future orders placed after publication.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be replaced or interpreted in a manner that most closely reflects its original purpose while complying with applicable law.

20. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable to the legal entity operating KORZÉ Jewelry, except where mandatory consumer protection laws provide otherwise.

Nothing in these Terms affects any mandatory rights granted to consumers under applicable law.

21. DISPUTE RESOLUTION

Customers are encouraged to contact KORZÉ Jewelry directly before initiating any formal dispute.

We will make reasonable efforts to resolve complaints and disputes fairly and efficiently.

Where applicable, consumers may also have access to statutory dispute-resolution mechanisms available in their country of residence.